Commission policy

• Only payments the vendor’s backend reports through the signed integration API. Clicks, sign-ups and leads on their own do not earn commission.
• The partner must be approved to the program, the program and partner must be active, and the sale must be attributed to the partner (below).
• A customer who had already paid the vendor before any attribution is an existing customer and earns no commission, unless the program allows it.
• Sales in other currencies are converted to rupees at a recorded rate for the sale date.

When several partners could be credited, this order decides: an approved deal registration within its protection period, then a coupon code issued to the partner, then a referral code, then a tracking-link click within the program’s cookie window. Every candidate is recorded with the reason it won or lost, and partners can see their own candidacy.

The first attribution for a customer and product is locked; renewals follow it for as long as the program’s rule pays, even if the partner later leaves the program. Upgrades are credited to the partner the customer is already attributed to, where the rule pays on upgrades.

• Each program has versioned rules: a percentage or a fixed amount, paid on the first payment only, for a number of months, or for the life of the subscription.
• By default commission is calculated on the amount excluding tax and discounts. Fixed amounts never exceed that base.
• When several rules could apply, a set priority decides (a partner-specific rule, then campaign, tier, partner type, plan, product and finally the program default).
• Caps can limit a commission, a partner’s monthly total in a program, or the total earned from one customer.
• Amounts are kept in whole paise. Every commission stores a receipt of its inputs and the rule version used.

• Pending — The vendor reported a verified payment and the commission was calculated. It waits for approval and for the program’s hold period.
• Approved — The vendor (or the marketplace) approved it. It still waits for the hold period to end.
• Available — The hold period has passed and nothing is holding it. It can be withdrawn.
• Paid — It was included in a withdrawal that the payout provider completed.
• Rejected — The vendor or marketplace rejected it, with a recorded reason (for example a traffic-policy breach).
• Reversed — It was fully reversed by refunds, a lost chargeback or a dispute outcome.

Each program states its hold period, which gives time for refunds. Independently, a commission is held while a chargeback is open, while a dispute or fraud review concerning it is running, or when an administrator places a hold with a reason. Holds stack — each process releases only its own — and a commission becomes available only when none remain.

• A refund reverses commission in proportion to the amount refunded; several partial refunds add up exactly.
• A lost chargeback reverses commission proportionally; a won chargeback releases the hold.
• If money is reversed after it became available or was withdrawn, the partner’s available balance can go negative; that recovery balance is offset against future earnings, and withdrawals are paused until it is cleared.
• The ledger is append-only. Nothing is edited or deleted: every correction is a new reversal or adjustment entry with a reason, and larger manual adjustments need a second approver.

Partners and vendors can open a dispute from their portal about an attribution, a commission, a payout, a deal or a lead between them. Disputed commissions are held. Outcomes are applied without rewriting history: a partial or full reversal, or a re-attribution that reverses the original commission and creates one for the rightful partner. A vendor that sells to a partner’s protected customer outside the platform can be challenged the same way.

• Partners withdraw available earnings to a bank account or UPI ID verified with the payout provider ([payout provider]).
• A withdrawal needs completed KYC, an active account in good standing, a verified payout account past its cooling period, and an amount at or above the minimum withdrawal shown in the wallet.
• The marketplace reviews each withdrawal before it is sent; larger withdrawals need a second approver. A failed payout returns the money to the available balance.
• Where the law requires tax to be deducted at source, it is deducted using rules approved by a chartered accountant and shown on the payout. [Tax treatment of commissions — to be confirmed by a chartered accountant].
• How vendors fund the commissions they owe, and payout timing, are set out in [vendor agreement / payout schedule].

Self-referrals, several accounts sharing one payout account, suspicious click patterns and traffic that breaks a program’s traffic policy are flagged for review. Commissions under review are held; commissions from traffic that breaks the rules can be rejected, and accounts can be restricted or suspended.

See the FAQ and the help centre, or contact support. Signed-in partners and vendors can open a support ticket or a dispute from their portal.